Refund policy

Our 60-day return policy allows you 60 days from the receipt of an item to request a return.

Return shipping costs for incorrect purchases, changes of mind, or exchanges are the buyer's responsibility. We strongly recommend choosing a shipping method that offers tracking. We cannot be held liable for the loss of return shipments sent via untracked methods.

To be eligible for a return, the item must be in the same condition as when you received it—unused and in its original packaging. You will also need a receipt or proof of purchase.

To initiate a return, please contact us at:

 info@foto-shopping.it

Returns must be sent to the address provided by the seller upon approval of the return request.

Note: If your return is accepted, we will email you instructions on how and where to send the package. Items sent without a prior return request will not be accepted.

If you have any questions regarding returns, please contact us at any time at info@foto-shopping.it

 

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect. This allows us to evaluate the issue and resolve it.

Unfortunately, we cannot accept returns for gift cards.

 

Exchanges
If you purchased the wrong item and wish to exchange it for the correct one, please contact us via email for instructions on how to proceed with the exchange.

 

30-Day European Union Cooling-Off Period
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 30 days for any reason and without providing a justification. As stated above, the item must be in the same condition in which you received it—unworn or unused, with all tags attached, and in its original packaging. You will also need a receipt or proof of purchase.

 

Refunds
Once we have received and inspected your return, we will notify you whether the refund has been approved. If approved, you will automatically receive a refund via your original payment method within 3–4 business days.